1. Guarantor
The guarantor is PWA HandelsgesmbH, Nebingerstr. 7a, 4020 Linz, Austria, hereinafter referred to as "M4P".
This warranty applies to consumers within the meaning of the Austrian Consumer Protection Act (KSchG).
2. Warranty Period
M4P provides a warranty of 2 years from the date of handover of the goods to the customer for machines.
The warranty applies exclusively to products purchased directly from M4P or from an M4P authorized dealer.
3. Scope of Warranty
The warranty covers material and manufacturing defects that occur during the warranty period under normal use of the product.
In the event of a valid warranty claim, M4P will decide, at its discretion, on:
– the repair of the product,
– the replacement of defective components, or
– the replacement of the product with an equivalent product.
If a repair or replacement is not possible or economically unreasonable, an appropriate alternative solution may be offered.
4. Exclusions from Warranty
The warranty does not cover, in particular:
– normal wear and tear and wear parts,
– damage caused by improper use or operation,
– damage caused by overloading or non-intended use,
– damage due to insufficient or improper maintenance,
– damage caused by external influences, accident, moisture, corrosion, or improper storage,
– damage due to unsuitable power supply or faulty electrical connection,
– damage due to modifications, alterations, or repairs by unauthorized persons,
– damage due to the use of unsuitable accessories, spare parts, or consumables.
Typical wear and tear parts and consumables such as belts, carbon brushes, saw blades, abrasives, light bulbs, fuses, or similar parts are excluded from the warranty if the defect is due to normal wear and tear.
5. Requirements for Warranty Service
Proof of purchase must be presented to claim the warranty.
The customer must describe the defect that occurred to M4P as precisely as possible. Photos, videos, or further technical information may be requested to assess the warranty claim.
M4P must be contacted before returning the machine. Especially for heavy or bulky machines, further processing will take place after prior consultation with our service department.
6. Processing a Warranty Claim
Warranty inquiries can be submitted via the contact options provided on our website.
After reviewing the request, M4P will inform the customer about the further procedure.
Products must not be returned to M4P freight collect or without prior arrangement.
In the event of a valid warranty claim, M4P will cover the costs necessary for the warranty service in accordance with these warranty conditions.
7. Territorial Scope
This warranty applies to consumers residing in Austria, provided that the product was purchased and delivered in Austria.
Separate warranty conditions may apply for deliveries to other countries.
8. Statutory Warranty Rights
This warranty exists in addition to the consumer's statutory warranty rights.
The consumer's statutory rights in the event of defects are not limited by this warranty and can be asserted free of charge independently of the warranty.
The respective applicable statutory provisions apply to the statutory warranty rights.